Appointments

Contacting us for an appointment is now easier! 3 Quick and simple steps

1. Click on the 'submit a new request' link below
2. Add your request details
3. Submit it to us

Your request will be reviewed by the duty doctor, you will receive a same day response.  You will not be asked to call us back.

No registration is required to use this service.  You can submit requests from 7:30am to 4:30pm Monday, Tuesday, Thursday and Friday and 7:30am to 11:30am Wednesday.

To improve access for our Patients we ask that all appointment requests are now made through our 'Contact us online' portal (above).  This will enable our team to ensure patients get to speak to the correct clinician in an appropriate timescale.

We understand that when you need to see a healthcare professional, you want that to happen quickly and with the right person. Just so you know what to expect, our Duty Doctor carefully reviews all appointment requests. This helps us make sure everyone gets the care they need in the most appropriate way.

Following this review, you will be offered either an Urgent appointment, which will be arranged for the same or next day, a Routine appointment booked for a future date, or another suitable appointment with one of our skilled clinicians or your local pharmacy.

It's important to remember that while you may not always see a Doctor, every member of our clinical team is highly trained and works under close supervision. This allows us to provide timely and effective care for everyone who needs it.

If for any reason you are unable to access/use the 'Contact us online' portal please speak to our reception team on 0208 504 0122 so they can assist you.

• We will ask questions to get you the care you require
• Please continue to treat our practice staff with courtesy and kindness
• We will arrange an appointment for you with the most appropriate Clinician, this includes evenings and weekends
• Alongside our GP's we have Nurses, a paramedic, Pharmacists, a healthcare professional, a physiotherapist, a Dietitian and a Social Prescriber 
• We ask that you arrive early for pre-booked appointments and use the self-check-in screen

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0208 504 0122, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message
• send us a message via the 'Contact us online' portal (above)

NHS 111 provides our evening, weekend and bank holiday out of hours cover. 

Our local out of hours co-operative, Partnership of East London Co-Operatives (PELC), provides cover during the daytime if the surgery is closed. 

Therefore:

If the surgery is closed between the hours of 8am to 6:30pm Monday to Friday please call PELC on 0330 100 4471

Outside of these hours and at weekends and bank holidays use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by submitting an online request or calling reception before 10am. If the problem is urgent please tell the receptionist.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.  In most cases the GP will call you first before a home visit is arranged.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

GP Registrars

In addition to the regular team there are fully qualified doctors who join us for general practice training. They come to work in the practice having spent a number of years in hospital medicine before becoming a fully independent GP.

Medical Students

For short periods throughout each year we train medical students from Bart’s and The London Medical School. You may be asked to see a final year medical student before seeing your doctor but you have the right to refuse if you are unhappy with this. 

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