Appointments

✅Online

Use our online Triage Service Click Here

Use your NHS account (through the NHS website or NHS App)

✅By Phone

Ring us on 0208 504 0122

✅In Person

Speak to one of our reception team at the Surgery

Your request will be reviewed by the duty doctor, you will receive a same day response on requests made before 4.30pm.  Requests made after 4.30pm may not be dealt with until the next morning  You will not be asked to call us back.

No registration is required to use our online triage service.  You can submit requests from 8.00am to 6:30pm Monday, Tuesday, Thursday and Friday and 8am to 11:30am Wednesday.

• We will ask questions to get you the care you require
• Please continue to treat our practice staff with courtesy and kindness
• We will arrange an appointment for you with the most appropriate Clinician, this includes evenings and weekends
• Alongside our GP's we have Nurses, a paramedic, Pharmacists, a healthcare professional, a physiotherapist, a Dietitian and a Social Prescriber 
• We ask that you arrive early for pre-booked appointments and use the self-check-in screen

To cancel your appointment:

✅Online

Use our online Triage Service Click Here

Use your NHS account (through the NHS website or NHS App)

✅By Phone

Ring us on 0208 504 0122

Reply CANCEL to your appointment reminder text message

✅In Person

Speak to one of our reception team at the Surgery

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• Face to face at the buckhurst way centre
• Face to face at a local community pharmacy

Appointments by phone can be more flexible and often means you get help sooner.

You may not always see a Doctor, however every member of our clinical team is highly trained and works under close supervision. This allows us to provide timely and effective care for everyone who needs it.

Please take time to review our Appointment Policy

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible

GP Registrars

In addition to the regular team there are fully qualified doctors who join us for general practice training. They come to work in the practice having spent a number of years in hospital medicine before becoming a fully independent GP.

Medical Students

For short periods throughout each year we train medical students from Bart’s and The London Medical School. You may be asked to see a final year medical student before seeing your doctor but you have the right to refuse if you are unhappy with this. 

Click here for more information