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Welcome to Kings Medical Centre


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

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Following the COVID-19 booster announcement from the Prime Minister on Sunday 12 December 2021, all GP practices and pharmacies are working to provide vaccinations for all eligible adults aged over 18 in line with national timeframes.

 

We need to free-up staff to deliver this vaccination programme so we have to prioritise GP services and pause some routine healthcare appointments. We will continue to deliver patient care and will focus our support on those most in need as outlined below.

 

If you have an appointment booked with us please assume that this is going ahead and attend as planned. We will contact you if we need to change your appointment: you do not need to contact us.

 

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Still here for you when you need us most

 

While we need to pause some routine services, there are some things that we know cannot wait. Please continue to contact us if you (or someone you care for)

  • have a serious or urgent health concern that you need to speak to someone about today;
  • have worrying symptoms that could be a sign of cancer and need investigating;
  • have been contacted about booking cervical and other screening or immunisations;
  • have a complex long-term condition that you need ongoing help with;
  • have a serious mental illness and need support;
  • have a learning disability and need medical help.

 

For all other things we would encourage you to seek help in other ways as described below.

 

 

Accessing our services

 

If phone lines are busy, please use our online form to seek help.

 

When contacting us please tell us as much as you can about what’s wrong so that help direct you to the healthcare professional best suited for your health care needs which might be a GP, nurse or another specialist such as a pharmacist or paramedic. The information you provide will also help us to prioritise your care if it’s something urgent.  We can also offer help and support via our Social Prescriber, Dietitian, Podiatrist, Mental Health Practitioner or Physiotherapist.

 

Our priority will be to ensure you receive care quickly and might offer you an telephone, video or face-to-face appointment, arrange a home visit or refer you to another service.

Kings Medical Centre would like to invite you to join Doctorlink.

At the practice, we have been looking at how we can improve access to practice services and we are pleased to introduce Doctorlink, our new online service where you can access advice and appointments on line.

Doctorlink Banner

Doctorlink is a free online triage and advice tool which helps our patients see the right member of the practice team in an appropriate time-frame based on your clinical need. At the end of the symptom assessment, you can directly book an appointment to suit your needs and/or receive advice relating to what you should do next. We have listened to our patients’ feedback about appointment availability and with this new system, patients will be able save time by reducing unnecessary bookings and calls which in turn will make our services more efficient.

To use Doctorlink, you will first need to register online either via this website or by downloading the app on your mobile device via Google Play or the App Store. Registration is simple and takes around 2-3 minutes. You must be 16 years to register but there is a facility to use the symptom checker on behalf of your child (age 3 ) or for people within your care who are registered at the same practice.

The usual methods of contacting the practice are still in place for those patients who may not be able to use a computer or do not have access to one.

For any further questions on how to use Doctorlink or any queries you have about the service, we do have a FAQ which can be accessed Here 

If you would like support setting up this service please contact the Practice Manager via reception

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Covid Vaccination Programme

If you are trying to book a 1st or 2nd dose of the vaccine please follow this link https://digital.nhs.uk/coronavirus/vaccinations/national-booking-service The surgery is now unable to book any 1st or 2nd dose COVID 19 VACCINES - it is only via 119 or the national booking system that you can book a 1st vaccine according to eligibility.  This will keep our phone lines free for patients needing medical help.

Covid Booster

Our booster program will be operating from the Buckhurst way Centre.  Patients will be receiving individual invites based upon the date of your 2nd does.  There needs to be a gap of 6 months between the 2nd dose and the booster.  Please do not call the surgery to make these booking.

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

CQC

Our latest CQC inspection rating dated 26 September 2016 was GOOD for all services.

You can read the full inspection report at www.cqc.org.uk/location/1-559469498

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Kings Medical Centre is a training practice for medical students and qualified doctors undertaking GP training. Please click here for more information and about how you can help.

Access

There is limited parking at the front of the Practice (Kings Avenue). There is easy wheelchair access to the building, consulting rooms and visitor’s toilet. A hearing loop is available at reception.

My Care Record 

For more information please visit www.mycarerecord.org.uk

Weekend/Out of hours Appointments

Please see appointments section or speak to reception

Online Services

To register for our online services, please bring photo ID to reception where they can set up your access codes.  If your details change after registration please inform reception.

Care Navigator Partnership West Essex -

Provides a free and impartial service to anyone in West Essex (over the age of 16) looking for help with things that might be affecting their Wellbeing and Health. For more information email: Westessex.carenavigation@nhs.net or call 0300 303 9988.

WIFI

We are pleased to inform you that you can access our WIFI in reception, no password is required.

(Site updated 21/06/2022)
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