If you need the help of a GP, Practice Nurse or other Health Care Professional that works in our surgery, we are here for you. GP practices are busier than ever and we want you to know how to get the help you need from us.
Please help us to make sure that we can see everyone that needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our Practice Building; its much better if you don't come to the Practice unless you have an appointment. Whilst Face to Face consultations are available, we continue to operate a telephone first policy, no appointments will be given from reception in person. Please call reception or download and use the doctorlink app to get initial advice and book telephone and video appointments.
Our busiest times on the phones are between 8-9am and 2-3:30pm, we would suggest that you call outside of these times if you can.
Social distancing guidelines remain in place, we ask that you always where a face mask whilst in the Surgery.
If you are experiencing Covid-19 symptoms please visit NHS111 online or telephone 111
If you are experiencing a mental health crisis the call 111 and choose option 2.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Evening and weekend appointments
You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/
Appointments are made through the receptionists. Changes to the appointment system have been made so that we will have more long and mid-term pre-bookable appointments available whilst retaining some book on the day appointments for urgent problems.
When you telephone for an appointment we hope to be able to offer you an appointment within 2 days if you don’t mind which doctor you see and can be flexible about what time you attend.
If you want to see a particular doctor you may have to wait longer for them to be available. This may also be true if you can only attend at certain times. i.e. early morning or late evening.
When calling reception for an appointment, please let the receptionist know if your problem is urgent.
Whilst we expect the new appointment system to improve access to our surgeries it may take a while for all patients to get used to it. Please make allowances for this in the first couple of months and explain to the receptionists if you are having difficulty in booking an appointment.
We ask you to be as prompt as you can for appointments. If you are more than 10 minutes late you may need to re-book.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.